Complaints & Dispute Resolution

At Londyx, we aim to provide clear, fair, and prompt support to all customers.

If you are unhappy with your order, our products, shipping, returns process, refund handling, or customer service, you may submit a complaint using the procedure below.

This Complaints & Dispute Resolution Policy explains how customers can contact us, how complaints are handled, our expected response times, and what options may be available if a complaint cannot be resolved.

1. Company Details

Store name: Londyx
Legal company name: Londyx LLC
Business address: 5830 E 2nd St, Ste 7000, Casper, WY 82609, United States
Customer service email: contact@londyx.com
Complaints email: contact@londyx.com
Website: Londyx.com

2. How to Make a Complaint

If you wish to make a complaint, please contact us by email at:

Email: contact@londyx.com

Please include the following information so that we can review your complaint properly:

Your full name
Your order number
The email address used to place the order
A clear description of the issue
Any relevant photos, screenshots, tracking information, or other supporting evidence

You may also contact us by mail at:

Mailing address:
Londyx LLC
5830 E 2nd St, Ste 7000
Casper, WY 82609
United States

3. Complaint Response Times

We will handle complaints fairly and as quickly as possible.

We aim to:

Acknowledge your complaint within 1 business day
Investigate your complaint and provide a full response within 7 calendar days

If we need more time to investigate your complaint, we will contact you and explain the reason for the delay.

4. How We Handle Complaints

Once we receive your complaint, we will review the details and may ask you for further information if needed.

Depending on the issue, we may review:

Your order details
Shipping and tracking information
Product information
Previous communication with our customer service team
Photos, screenshots, or other evidence provided by you
Our returns, refunds, cancellation, and shipping policies
Any applicable consumer protection rights

Where appropriate, we may offer a suitable solution, which may include a refund, replacement, exchange, order cancellation, return instructions, or another appropriate remedy in accordance with applicable law and our published policies.

5. Shipping, Delays, and Refund-Related Complaints

If your complaint relates to shipping, delayed delivery, or an order that has not yet shipped, we will review the order status, tracking information, and the shipping timeframe stated at the time of purchase.

If we are unable to ship your order within the stated processing timeframe, we will notify you by email with an updated estimated shipping date. You may choose to accept the delay or cancel your order for a full refund before the order is shipped, where required by applicable law.

6. Your Legal Rights

Nothing in this policy limits or removes any rights you may have under applicable consumer protection laws.

You may have legal rights relating to defective products, products that are materially different from their description, delayed shipping, cancellations, refunds, and other consumer protection matters.

These rights apply in addition to any rights provided under our store policies.

For more information, please also read our:

Returns, Refunds & Cancellation Policy
Shipping Policy
Terms of Service

7. If Your Complaint Is Not Resolved

If we cannot resolve your complaint, we will provide our final response in writing.

Our final response will explain:

Our position on the complaint
Any solution or remedy we are offering
The reason for our decision
Any further options that may be available to you

If you remain dissatisfied, you may have the right to seek assistance through your payment provider, card issuer, or applicable consumer protection authority, depending on the nature of the issue and applicable law.

This does not affect your legal rights.

8. Contact Us

For complaints or questions about this policy, please contact us at: