Privacy policy
Last updated: May 15, 2026
This Privacy Policy explains how Londyx LLC (“Londyx,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit londyx.com, make a purchase, create an account, contact us, or otherwise interact with our website and services.
In this Privacy Policy, “you” and “your” refer to customers, website visitors, and any other person whose personal information we collect.
Please read this Privacy Policy carefully.
Company Information
The website Londyx.com is operated by Londyx LLC.
Business address:
5830 E 2nd St, Ste 7000
Casper, WY 82609
United States
Email: contact@londyx.com
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements, or the way we handle personal information.
When we update this Privacy Policy, we will post the updated version on our website and update the “Last updated” date above. Where required by law, we may take additional steps to notify you.
How We Collect Personal Information
We may collect personal information in the following ways:
Information You Provide Directly to Us
We collect personal information that you provide when you place an order, create an account, contact us, subscribe to marketing, request customer support, request a return or refund, or otherwise communicate with us.
This may include:
Your name
Email address
Billing address
Shipping address
Phone number
Order details
Account login details
Customer service messages
Return, refund, or complaint information
Any other information you choose to provide to us
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and how you use the website.
This may include:
IP address
Device type
Browser type
Operating system
Pages viewed
Products viewed
Time spent on the website
Referring website or advertisement
Approximate location based on your IP address
Cookie, pixel, tag, and similar technology information
Information We Receive from Third Parties
We may receive personal information from third parties that help us operate our business and provide our services, including:
Shopify and other website platform providers
Payment processors
Shipping and fulfillment partners
Analytics providers
Advertising partners
Email and SMS marketing providers
Fraud prevention and security providers
Customer support service providers
Payment Information
When you make a purchase, your payment information is processed by our payment providers.
We do not receive or store your full payment card details. We may receive limited payment confirmation details, such as whether a payment was successful, the payment method used, transaction reference numbers, billing details, and fraud screening information.
How We Use Your Personal Information
We may use your personal information for the purposes described below.
To Process and Fulfill Your Order
We use your personal information to:
Process your order
Confirm your payment
Arrange shipping and fulfillment
Send order confirmations and shipping updates
Handle returns, refunds, exchanges, and cancellations
Provide customer support
Communicate with you about your order
To Operate and Improve Our Website and Services
We use personal information to:
Operate our website
Maintain website functionality
Improve our products and services
Understand how customers use our website
Troubleshoot technical issues
Improve the customer experience
To Provide Customer Support
We use your personal information to respond to your questions, complaints, refund requests, return requests, shipping issues, and other customer service inquiries.
To Send Service Communications
We may send you non-marketing communications, including:
Order confirmations
Shipping updates
Return and refund updates
Account notifications
Customer service replies
Policy updates
Important information about your order or our services
These communications are necessary to provide our services and are not marketing messages.
To Send Marketing Communications
Where permitted by law, we may use your personal information to send marketing communications about our products, offers, promotions, and updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at:
Email: contact@londyx.com
Even if you unsubscribe from marketing, we may still send you non-marketing communications relating to your orders, account, returns, refunds, or customer service inquiries.
To Show Advertising and Measure Performance
We may use personal information, cookies, pixels, tags, and similar technologies to:
Show relevant advertisements
Measure advertising performance
Understand which advertisements led to purchases
Create customer audiences
Improve marketing campaigns
Depending on applicable law, this activity may be considered targeted advertising, sharing, or selling of personal information. You may have the right to opt out of certain advertising or data-sharing activities as described in the “Your U.S. State Privacy Rights” section below.
To Prevent Fraud and Protect Our Business
We may use personal information to:
Detect and prevent fraud
Protect our website and customers
Verify transactions
Investigate suspicious activity
Enforce our terms and policies
Respond to disputes, chargebacks, or claims
Protect our legal rights
To Comply With Legal Obligations
We may use and retain personal information where necessary to comply with legal, tax, accounting, regulatory, consumer protection, fraud prevention, and other legal obligations.
Cookies and Similar Technologies
We use cookies and similar technologies on our website.
Cookies are small files placed on your device that help our website function, remember your preferences, improve your experience, analyze website traffic, and support advertising and marketing activities.
We may use the following types of cookies and similar technologies:
Strictly Necessary Cookies
These cookies are required for the website to work properly. They may be used for functions such as shopping cart operation, checkout, security, payment processing, and account login.
Performance and Analytics Cookies
These cookies help us understand how visitors use our website, which pages are viewed, and how we can improve the website.
Advertising and Marketing Cookies
These cookies may be used to show relevant advertisements, measure advertising performance, and support marketing campaigns on search engines, social media platforms, and other websites.
You can usually adjust your browser settings to block, delete, or manage cookies. Please note that blocking some cookies may affect the functionality of our website.
For specific information about cookies used in connection with Shopify, please refer to Shopify’s cookie information.
How We Share Personal Information
We may share personal information with third parties where necessary to operate our business, provide our services, comply with legal obligations, or protect our rights.
We may share personal information with:
Shopify and website platform providers
Payment processors
Shipping and fulfillment providers
Customer support providers
Email and SMS service providers
Analytics providers
Advertising and marketing partners
Fraud prevention and security providers
Professional advisers, such as lawyers, accountants, and compliance advisers
Government authorities, regulators, courts, or law enforcement where required by law
Business partners or successors in the event of a merger, sale, restructuring, or business transfer
We do not sell personal information in the ordinary meaning of the word “sell,” meaning we do not exchange personal information for money. However, some U.S. state privacy laws may define “sale,” “sharing,” or “targeted advertising” more broadly and may include certain advertising, analytics, or cookie-based activities.
Third-Party Services
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. You should review the privacy policies of any third-party websites you visit.
Our website is powered by Shopify. Shopify may process personal information in accordance with its own privacy policies and terms where applicable.
International Processing
We are based in the United States, and we may use service providers located in the United States and other countries.
This means your personal information may be transferred to, stored in, or processed in countries other than the country, state, or region where you live. Where required by applicable law, we will take reasonable steps to protect your personal information when it is transferred or processed internationally.
How Long We Keep Your Personal Information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
The length of time we keep personal information may depend on:
The type of information
The reason it was collected
Whether you have an account with us
Whether we need it to complete an order
Whether we need it for customer support
Whether we need it for legal, tax, accounting, fraud prevention, dispute, chargeback, or regulatory purposes
Whether we are required or permitted by law to retain it
When we no longer need your personal information, we will delete it, anonymize it, or securely store it until deletion is possible.
Security
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, system, or method of transmission over the internet is completely secure. We cannot guarantee the absolute security of your personal information.
You should avoid sending sensitive or confidential information to us through unsecured channels.
Your U.S. State Privacy Rights
Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.
These rights may include:
The right to know or access the personal information we collect about you
The right to request correction of inaccurate personal information
The right to request deletion of personal information
The right to receive a copy of certain personal information in a portable format
The right to opt out of the sale or sharing of personal information
The right to opt out of targeted advertising
The right to limit certain uses of sensitive personal information, where applicable
The right not to be discriminated against for exercising your privacy rights
These rights may vary depending on your state of residence and may be subject to exceptions under applicable law.
California Privacy Rights
If you are a California resident and we are subject to the California Consumer Privacy Act, as amended by the California Privacy Rights Act, you may have the right to:
Know what categories of personal information we collect, use, disclose, sell, or share
Access the personal information we have collected about you
Request deletion of personal information
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information
Limit the use and disclosure of sensitive personal information, where applicable
Not receive discriminatory treatment for exercising your privacy rights
We may collect the following categories of personal information:
Identifiers, such as name, email address, shipping address, billing address, phone number, IP address, and account information
Commercial information, such as products purchased, order history, payment confirmation details, returns, and refunds
Internet or network activity information, such as browsing behavior, device information, pages viewed, and interactions with our website
Approximate location information based on IP address
Customer service and communication information
Inferences, such as preferences based on shopping behavior or website activity
We may use these categories of personal information for the purposes described in this Privacy Policy, including order processing, customer support, fraud prevention, advertising, analytics, legal compliance, and business operations.
We may disclose these categories of personal information to the categories of third parties described in the “How We Share Personal Information” section above.
We do not knowingly sell or share the personal information of consumers under 16 years of age.
How to Exercise Your Privacy Rights
To exercise your privacy rights, please contact us at:
Email: contact@londyx.com
Please include your name, email address, state of residence, and a clear description of your request.
We may need to verify your identity before responding to your request. For example, we may ask you to confirm the email address linked to your order or account.
We will respond to your request within the timeframe required by applicable law.
Authorized Agents
Where permitted by applicable law, you may authorize another person to submit a privacy request on your behalf.
We may require proof that you authorized the agent to act on your behalf, and we may also require you to verify your identity directly with us.
Opting Out of Marketing
You can opt out of marketing emails at any time by clicking the unsubscribe link in our marketing emails or by contacting us at:
Email: contact@londyx.com
You may still receive non-marketing communications related to your orders, account, customer service inquiries, returns, refunds, or other service-related matters.
Opting Out of Targeted Advertising, Sale, or Sharing
Depending on your state of residence and applicable law, you may have the right to opt out of targeted advertising, sale, or sharing of personal information.
You may submit an opt-out request by contacting us at:
Email: contact@londyx.com
If we provide a “Your Privacy Choices,” “Your California Privacy Choices,” or “Do Not Sell or Share My Personal Information” link on our website, you may also use that link to manage your privacy choices.
Where required by applicable law, we will also honor valid opt-out preference signals, such as Global Privacy Control, when our website is able to recognize them.
Automated Decision-Making
We may use automated tools to help detect fraud, assess order risk, prevent abuse, or protect our website and customers.
We do not use your personal information to make solely automated decisions that produce legal or similarly significant effects on you, unless permitted by applicable law.
Children’s Privacy
Our website and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal information, please contact us at:
Email: contact@londyx.com
We will review the matter and delete the information where required by law.
Contact Us
If you have any questions about this Privacy Policy, how we handle personal information, or your privacy rights, please contact us at:
Londyx LLC
5830 E 2nd St, Ste 7000
Casper, WY 82609
United States
Email: contact@londyx.com