Returns, Refunds & Cancellation Policy
This Returns, Refunds & Cancellation Policy explains how order cancellations, returns, exchanges, and refunds are handled for purchases made on Londyx.com.
Order Cancellation Before Shipment
You may request to cancel your order before it has been shipped.
If your order has not yet been shipped, we will cancel it and issue a full refund to your original payment method.
If your order has already been shipped, we may not be able to stop the shipment. However, you may still request a return after delivery in accordance with this policy.
To request a cancellation before shipment, please email us at:
Email: contact@londyx.com
Please include your order number and the email address used to place the order.
Return Window
You may request a return within 30 days of delivery.
To be eligible for a return:
The item must be unused, unworn, and in the same condition in which you received it
The item must be returned with its original packaging, tags, and accessories, where applicable
The item must not show signs of wear, damage, washing, alteration, or use
To request a return, please email us at:
Email: contact@londyx.com
Please include:
Your order number
The email address used to place the order
The reason for the return
Photos of the item, if relevant
Once your return request is reviewed and approved, we will send you return instructions by email.
Return Address
Our return address is:
Sujiaaihua #2, 4th Floor
South Jingang Street 1511
Fucunzhen, Jindong District
Jinhua City, Zhejiang Province
321000
China
Please note that returns must be sent to our return address in China.
Returns should not be sent to our company address in the United States. Items sent to the wrong address may not be received or processed.
Return Shipping Costs
If you are returning an item because you changed your mind, ordered the wrong size, selected the wrong item, or no longer want the product, you are responsible for the return shipping costs.
The cost of returning an item to China is not fixed and may be expensive for some products. The cost will depend on the weight of the product, your location, and the shipping carrier you choose. We do not set or control return shipping prices.
We recommend using a trackable shipping service and keeping your proof of postage until your return has been received and processed.
Refunds
Once your return is received and inspected, we will notify you by email whether your refund has been approved.
If approved, your refund will be issued to your original payment method, such as your credit card, debit card, or PayPal account.
Please allow 5 to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.
Original shipping costs are non-refundable unless the return is due to a damaged, defective, or incorrect item, or unless required by applicable law.
Return shipping costs are not refundable unless we have agreed otherwise or the item is damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within a reasonable time after delivery.
Please email us at:
Email: contact@londyx.com
Please include:
Your order number
A clear description of the issue
Clear photos of the item and packaging, where relevant
If the issue is confirmed, we will offer an appropriate solution, such as a replacement, refund, or return instructions.
If the product is damaged, defective, or incorrect, you will not be responsible for paying the return shipping costs.
This does not limit any rights you may have under applicable consumer protection laws.
Exchanges
If your item is unused and in new condition, you may request an exchange for a different size or color, subject to availability.
The original item must be returned to us first before a replacement can be sent.
To request an exchange, please email us at:
Email: contact@londyx.com
Please include your order number and the size or color you would like to exchange for.
Exchange requests are subject to product availability.
Delayed Shipments
We aim to ship orders within the timeframes stated on our website.
If we are unable to ship your order within the advertised timeframe, we may contact you with an updated estimated shipping date. Where required, you may have the option to agree to the delay or cancel your order for a refund.
Non-Returnable Items
We may refuse returns if:
The item has been worn, used, washed, damaged, or altered
The item is not returned in its original condition
The return request is made after the 30-day return window
The item is returned without approval or sent to the wrong address
This does not apply where the item is damaged, defective, incorrect, or where applicable law requires otherwise.
Contact Us
If you have any questions about this Returns, Refunds & Cancellation Policy, please contact us at:
Email: contact@londyx.com
Company Information
The website Londyx.com is operated by Londyx LLC.
Company address:
5830 E 2nd St, Ste 7000
Casper, WY 82609
United States
Email: contact@londyx.com
Please note: product returns must be sent to the return address stated in this policy and in our return instructions. Returns should not be sent to our company address.