Shipping Policy
Order Processing
Please note that processing times are separate from shipping times.
All orders are processed and shipped within 2–7 business days after the order is placed.
Orders are not processed or shipped on weekends or U.S. federal holidays.
Processing may take a little longer during busy periods, such as holidays, new launches, limited-edition releases, or periods of high order volume.
If there is a significant delay in processing your order, we will contact you by email.
If we are unable to ship your order within the stated processing timeframe, we will notify you by email with an updated estimated shipping date. You may choose to accept the delay or cancel your order for a full refund before the order is shipped.
Shipping Charges and Estimated Delivery Times
We offer flat-rate shipping within the United States.
Please note that all orders are shipped from China.
Shipping Method: CJ Packet / YunExpress
Estimated Delivery Time: 7–14 business days after shipping
Shipping Cost: $4.99
Please note that the total estimated timeframe is usually 9–21 business days, including both processing and shipping time.
Shipping Confirmation and Tracking
After placing your order, you will receive an order confirmation email.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
Please allow up to 24 hours for tracking information to become active after shipping.
Change of Shipping Address
If you need to change your shipping address, please contact us as soon as possible.
We can update the shipping address only before the order has been shipped.
Once an order has been shipped, we may not be able to change the shipping address.
Sales Tax, Customs Duties, and Import Fees
Product prices shown on our website include applicable sales tax, customs duties, import taxes, and import-related fees, where applicable.
Customers will not be required to pay any additional sales tax, customs duties, import taxes, or carrier-related fees when the package is delivered.
Any applicable taxes, duties, or import-related charges are either included in the product price or covered by us, unless otherwise required by law.
Orders are shipped from China to the United States.
If any issue arises with customs clearance or delivery, please contact us at:
Email: contact@londyx.com
We will review the matter and assist you.
Shipping Delays
Delivery times are estimates and may be affected by customs processing, carrier delays, weather conditions, holidays, incorrect shipping details, or other events outside our control.
If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate.
Lost or Missing Packages
If your tracking information shows that your package has not moved for an unusual amount of time, or if you believe your package may be lost, please contact us at:
Email: contact@londyx.com
We will review the tracking information and work with the carrier or shipping provider where possible.
Returns, Refunds, and Exchanges
If you would like to return an item, request a refund, or arrange an exchange, please refer to our Returns, Refunds & Cancellation Policy.
Contact Us
If you have any questions about this Shipping Policy, please contact us at:
Email: contact@londyx.com
Company Information
Londyx.com is operated by Londyx LLC.
Business address:
5830 E 2nd St, Ste 7000
Casper, WY 82609
United States
Email: contact@londyx.com